FAQ

Q: Can we wear shoes if were not going in?

A: No, everyone (including adults) must leave their shoes in the lobby and must be wearing socks to enter the play area.  If you forget your socks they can be purchased at the front desk for $3.00.

Q: Can we book private party?

A: We are sorry that a private party are not available at this time, we only have shared party.

Q: What is the difference between a shared party and a private party?

A: A shared party is either shared with another party or with Open Play.  With the VIP Packages you get the entire facility to yourself (PRIVATE) for 2 hours.  FYI…all Party Packages can be extended, it’s $100 for each additional hour extension.

Q: How long do we get to play and eat?

A: There is no formal jump time or eat time, and because you have your own private party area, most guests will come in and out of the party area through tout the party. However, in the last 30-40 minutes we will serve the cake. This is to ensure that we can properly prepare for the next party as we may have as many as 8 parties in a day.

Q: Can we use our own theme for a party?

A: Yes, our theme is the jungle, so you are welcome to bring your own themed items such as cups, napkins, plates, tablecloths, banners, balloons, etc and we will help you set it all up.

Q: Can we bring our own food to a party?

A: Sure, you can bring your own food or we can provide it for you, but all food must come from a licensed business like a restaurant or grocery store, no home cooking’.

Q: What ages are considered to be a guest to the party?

A: Because we offer a separate toddler area, children 10 months old to age 17 are considered to be a child guest. Anyone 18 and over will be considered to be an adult guest.

Q: What is the refund policy for a party deposit?

A: ALL PARTIES REQUIRE A NON-REFUNDABLE DEPOSIT

Q: What if I need to reschedule/cancel my party?

A: 14 days’ advance notice is required to reschedule your event from its original date, if rescheduling upon the time of date/time change the remaining amount of the Party Package is due. If you reschedule or cancel your event less than 14 days prior to its original date, your deposit is non-refundable and you may be held financially responsible for the full party package price, if the time slot is not filled after your cancellation and we have received any inquiries for the time slot. Rescheduling is subject to availability & not guaranteed. If you reschedule & host your event within 1 year of the original date, the deposit will apply towards the new party date.


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